Indian Banks & Financial Institutions have been focusing on branch expansion and financial inclusion. However, the main challenge for the banking industry is scarcity of skilled manpower to meet the growing needs of the economy. NBFCs play very vital role in financial sector in India, in fulfilling the credit needs especially in un-banked areas; this has resulted in increase in the workforce recruitment by NBFCs. The HRDs of the NBFCs try to keep up with the training needs of this increased work force, by conducting more and more training programs. Any training to be effective should be based on first identifying the gaps in the skill requirement for performing a function and those actually existing. However the increased no of training program are more a result of fulfilling their own targets, rather than actually identifying the training need and how they would affect the performance of the employeesâ€™ and their operational excellence, Our study is aimed at identifying the key performance area in some of the functions of a NBFCs and finding out what all training would be most suitable to achieve performance excellence. For this we have collected data on the training programs conducted by an NBFC in some of the key functional areas. We have analysed the impact of these programs on the performance of the target group
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