Current Trends in Science and Technology

an Open Access Publication ISSN: 0976-9730 | 0976-9498

Management and Economics

Customer’s Attitude towards E-Banking with Special Reference to Chennai City

Dr. S. Manikandan
Associate Professor, PG and Research Department of Commerce, Gurunanak College, Chennai Email id: manikandan200922@yahoo
J.Mary Jayakodi
Research Scholar, Bharathiyar University Email id:
Online First: January 09, 2018
| Google Scholar


The advancement in information technology have changed the banking industry and provided a way for banks to offer differentiated products and services to their customers .E-Banking provides various services like automated teller machines (ATM), Telephone Banking, Internet Banking, Mobile Banking and Mobile Wallet. This study consists of 250 customers who are using E-Banking services in Chennai city and their perception towards the E-Banking services and factors affecting the usage of E-Banking are identified .However the awareness level does not have an influence on the customers satisfaction .

Keyword : E-Banking, Customer perception, customer satisfaction

Jan 9, 2018
Jan 9, 2018
Abstract Views
PDF Downloads
Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.



Download data is not yet available.
No Supplimentary Material available for this article.

Statistics from

Statistics from

Statistics from PlumX

Related Articles

Related Authors


In Google Scholar

In International Journal of Current Trends in Science and Technology

In Google Scholar

  • Dr. S. Manikandan
  • J.Mary Jayakodi